We found water damage behind my recliner while puppy sitting for my bother. It was a line to an outside faucet. Filed a home warranty request, but the contracted business couldn't arrive until this upcoming Monday and needed the site cleared, or their insurance or warranty wouldn't let them enter my home. Called a restoration company that not only cleared out all the water damaged material but identified the problem. Looked like a toddler peeing on a tree. At the restoration company's recommendation, I got ahold of Benjamin Pluming. This was after failing to get several other plumbing services to respond to an emergency. I was able to establish an appointment time of 1400-1700. Mr. Garrett and Mr. Chris arrived despite exceeding my scheduled appointment time to take care of my issue. No complaints even though it was now after hours. Super friendly and warm. They showed me where my main well water cut-off was (felt stupid after) and explained the five W's of my issue. Literally in and out in about 30 minutes when I shut up and let those men work. They didn't have too, but helped me learn more as a home owner, were generous with themselves and time, fixed my problem, and smiled the whole time despite after hours, probably hungry, and wanting to get home. I appreciate they showed up and didn't punt, leaving me with a running water issue or without water for longer than necessary. Thanks, boys. Thanks for caring more about your client than the paycheck. 10/10 recommend.
Benjamin Franklin plumbing is officially the only plumber I will call. Garrett Clark has done some work on my house and now my mother's house. He was knowledgeable, honest, and hard working. Explained everything so I knew what was going on and explained things to my mother as well. If you're needing a plumber and you need someone you can trust, Benjamin Franklin is 100% the way to go. They provide options for work you need done that fits your budget and they offer financing if you need assistance. But everything is put together quickly and I was allowed to think about my choices with zero pressure put on me. No up selling just an honest assessment of what needed done and the power to make those repairs was in my hands. Ask for Garrett and I assure you that you will have quality and honest work done. We need more people in the trade like this man. Good job, Garrett! And thank you to everyone at the office who called and check on how things went. Rock star team!
Started off our morning with our water leaking around 3am! Called Benjamin Franklin at a normal hour 7ish since we were able to manage the leak, begin to drain the water heater. Tim arrived at our home shortly after 10am. He assessed the situation, recommended slightly larger heater which would better accommodate our family. Tim was very efficient! He had the new heater installed, removed the old heater and even cleaned up after himself and any remaining water on the floor all before 130pm! If we ever need a Plummer we know who to call “Big T”!
