We had an absolutely excellent experience with Benjamin Franklin Plumbing when they repaired our leaking hot water heater recently! Our initial experience with their technician, David Laboskie, was amazing! He was thorough in his examination of our tankless hot water heater, explained what was wrong and what was leaking, and was able to confirm that our unit could be rebuilt instead of replaced. We had multiple quotes from other plumbing companies that only offered to replace the unit, not a single other one would even attempt a repair. David handled contacting the manufacturer to check the warranty on the parts and the unit, and even worked with them to get the parts ordered and shipped right to our door. He was incredibly personable, and we really enjoyed having him over! Then, we had an equally great experience with our second technician, Jerry Guccione, who actually performed the rebuild on the water heater. He and his assistant were very personable, as well as quick and thorough in their installation and testing! We have not had a single issue with the hot water system since!! To say that we were blown away by the service we got is an understatement, and we are definitely going to continue to take our plumbing business to Benjamin Franklin Plumbing for the foreseeable future! Thank you to everyone at Benjamin Franklin for working with us, saving us money, and getting this problem resolved quickly and with a smile!!

Israel was awesome. I called he was at my house with a hour. He didn’t have parts so he sourced them and made the repairs all within 5 hours of my call. Definitely will only use Benjamin Franklin Plumbing moving forward.

Ira Miller was the technician that responded to my request. Man was timely, courteous, professional, efficient, communicative, and honestly a good time. Not only did he fix my issue, but gave me different options and explained the pros and cons to each. Then as a courtesy inspected the rest of my water system to make me aware of other things that might pop up in the future, just to make sure I was aware of signs of “impending doom” (my words, not his). Would recommend.

Jeremy was so friendly, knowledgeable and quick! We will always request him for service when we need it, definitely recommend!

I can say with 100% certainty the David was awesome! He was very professional, courteous, knowledgeable (A wealth of information), went above and beyond!