Do you think customer service is a thing in the past? I did too until I called Benjamin Franklin Plumbing on Sunday of a holiday weekend. I asked the lady that answered if she was live! She assured me she was, I am so used to getting voice mail all the time. I had been trying to get a plumber since Friday of July 3rd as my kitchen sink was backed up. I called three companies, two of which I did business with. I said DID, I got voice mail on all of them, with NO response. Franklin would have sent someone out on Sunday, but I had survived two days already. Although their extra fee for an emergency is very reasonable, I decided It could wait till Monday. Kim assured me they would be out first thing Monday morning, between 8-10. And they were, Josh was here about 7:52 am. He handled the problem quickly and efficiently. My sink was fixed!! They are the ONLY plumber I will call in the future. Thanks, Josh and Kim.
- Connie A.Hot Springs, AR
We've used BF for a few years. Always reliable and available. Installed a new water heater with no problems and came back out and re-set the temp (it was too hot!) the day I called. They are true supporters of our Village with donating and backing the Village Pickleball Courts. They also "reward" their customers with nice surprises....like some great chocolate chip cookies and pies.
- Dennis W.Hot Springs Village, AR
Benjamin Franklin is the best! We always call them if there is an issue with plumbing. They are always on time, and they are excellent at their jobs. They are great plumbers, professional and courteous. Casey Wilson was our plumber this time, and he did a great job. I asked him to change the plug and drain after he was there for a clog, and it was no problem! We trust Benjamin Franklin to do the job right. We also became members again, since it has lapsed because that is a great value to have, and the work is guaranteed which means peace of mind. Thanks to the whole crew!
- Dianna R.Hot Springs, AR
Casey Wilson did an excellent job today flushing our tankless water heater. Very knowledgeable and courteous. My wife was impressed that he wore shoe covers.
- Billy wadeHot Springs, AR
Our plumber showed up during the first 30 minutes of their two-hour window. Put "booties" on before entering the house, each and every time; and proceeded to investigate my two primary problems with enthusiasm and thoroughly explained the company's procedures. Prices were discussed and accepted, prior to any repairs. He did a great job, cleaned up after himself, and I was very satisfied with the quick response (call one day, faucets repaired the next); and the professionalism of our plumber.
- Calvin H.
We are 3 years into owning our first house, and can honestly say this is the first time we didn't feel like we got the short end of the stick. After getting sky-high quotes I called the ad in the phonebook that said: "Background checks performed". The service rep arrived within an hour, and an hour later my "plumbing nightmare" turned into "I have clean water". I am a walking commercial for Benjamin Franklin Plumbing.
- Clayton H.
Benjamin Franklin Plumbing helped me with a busted sprinkler line. The plumber did not just fix the problem, but actually helped me service my sprinkler system. I found them on Angie's List. It was a reasonable price. They were a lot of help to me. I am new to a sprinkler system; I have never had one before. He went beyond. They are very personable and the plumber who came out was very nice. He was very willing to help and was informative. With regard to price, I felt comfortable paying them.
- Wade D.
I highly recommend this company to help fix all of your plumbing needs. We were in town visiting relatives when we came across some problems that needed to be addressed ASAP. I spoke with Tommy about our clogged bathtub issues, and he quickly dispatched a technician to help us. He gave us an ETA of 30 minutes but the technician arrived in 15 minutes.
Josh was very professional - he assessed the situation, explained our options, and wrote up a fair estimate. They provided exceptional workmanship, were thorough in solving the problem, and also identified problems that we overlooked. They were able to find a solution for a house whose old plumbing architecture is a maze to navigate through. We were very pleased with the results and were glad they came to save us!
- Miss Z. Malvern
Somewhat new to the area. Used a couple plumbers before you guys. No more! Fantastic company and your people are great! All I can say is Thank You!
- Doug D.
I could not be happier with the way they did the job. They worked with me on the price and from the time I gave them the ok, the job was completed within 4 hours. All three of them that installed the hot water were professional from start to finish.
- Phillip E.
Our plumber was extremely personable and went out of his way to show me energy tips such as turning off hot water when gone for an extreme length of time.
- Mary G.
Nick was here on time and did the job in no time at all. Very happy with services. I hear your ad on KVRE all the time.
- Tracey F.
Josh Kizer was a thorough professional, clean, well-mannered, and respectful. He got right to work after showing me the problem and how much it would cost (with my permission). He did great work and cleaned up completely when he was done. I would definitely recommend.
- Jacqueline C.
I used them a second time and was just as pleased as I was on their first visit. I enjoy their services very much. Thank you!