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Jewell Nixon with Benjamin Franklin did a great job. We had a cruddy old rusted main drain, a drippy sink, a leak in the tub and even an issue with the kitchen sink (no joke). Jewell worked fast, fixed it all in a day and was friendly, courteous and knowledgeable all the way. We were glad to learn from him and grateful for the outcome. Everything looks and works so much better now. Ben Franklin made themselves available to help with our issues quickly and showed up when they said they would. they really are "ounctual plumbers." I would recommend!
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Great start on a three day job, I can use my kitchen sink again. Dominic explained everything and that there was a slight change to the plan, but everything looks good so far. Follow up, I am very happy with the job that Dominic and Wyatt did on my plumbing, changing all the plumbing from cast iron to PVC has been needed for a long time. Thanks again for all the wonderful work and now I can relax about back ups. Dec. 3, 2024 I had a leak in one of the toilet Dominic put in. Once I let them know about it they were very prompt about getting me scheduled and repairing the toilet. I will be using Benjamin Franklin for all my future plumbing needs. Thanks Dominic!!
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Absolutely phenomenal service. Heather was incredibly bright and polite on the phone, very responsive scheduling and much faster than I expected. Mason came out and looked at the problem as I laid out what I knew, within minutes he confirmed what the issue was. He was polite, professional, and frank about the issue. The price was reasonable, I emailed them that evening to confirm their service and they were able to get me in the very next morning to replace my entire main line connection, backhoe and everything. The crew that pulled the line (Dom and Wyatt) were fast and clean, had our water back on within the hour. I was very impressed. They were even super courteous to my elderly neighbor who wanted to know what was going on. I will definitely be calling Benjamin Franklin for my next plumbing job
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Benjamin was very easy to book, communicated effectively when they were down a tech to get someone to our problem & were prompt with the replacement. Jewell was very knowledgeable & talked me through his diagnosis & offered many solutions. Was a pleasure working with him
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Terry came out to my property to help out after the initial repair didn’t work. The work that needed to be done ended up being significantly more than what I had initially thought. Terry walked me through my options very well. I’m always hesitant with anyone that is doing any sort of work so I called one of my plumber friends to see if the price sounded fair. He told me it was a very fair price and actually less than he would’ve charged. I was skeptical of a big company like Ben Franklin plumbing but I was pleasantly surprised!
