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David did a fantastic job at every step of the process. I knew it was time to replace our water heater, and David answered all of my questions, ran through all of the options and scenarios, and complete a perfect installation. He went above and beyond to make sure the job was done properly and he left the garage clean and tidy. The new lines look great.
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Moreau arrived at my home shortly after I requested a service call. He assessed the damage and gave me a quote. After he completed the repairs he showed me his work and explained what he did. Extremely satisfied with work!
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After not receiving a call back from another company, I decided to give Benjamin Franklin a try. It was after-hours, but the person that answered the phone was able to immediately get something set up with dispatch. Lisa then contacted me and said she'd be out in about an hour, which was fantastic! Really nice communication. Lisa did an excellent job at my house. She was able to find the problem, which was a broken pipe coming off our well. Unfortunately the size of the pipe/connection we have was not one she had on her truck (and it was like 11pm so no stores were open), but she was able to come back out first thing this morning and completed the job. She's very knowledgeable and I'm so glad we found a plumber we can trust! I should also mention the amount she quoted was reasonable and accurate, and I feel as if it was a fair price.
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Best in class customer service, from scheduling the appointment to solving my problem. A pipe in my master-bathroom burst causing a flood. Ben Franklin Tampa was quick to service my needs and the technician was professional, prompt, knowledgeable and efficient. I couldn't have asked for a better experience plus their price-points were great!
