At Benjamin Franklin Plumbing® of Pompton Lakes, our one and only goal is to keep our customers happy and completely satisfied with our work. We are proud to be considered one of the top plumbing service providers in Pompton Lakes, NJ, and we will continue to provide prompt and friendly plumbing services to all residents in the area. Our customers are our priority, and we are committed to exceeding their expectations at every turn!
Customer Satisfaction Promise
Our warranties and guarantees are proof that we value and stand behind the quality of our work every day. We only bring in the best, most experienced plumbers and technicians, and we use only the highest quality tools and plumbing materials. We never take shortcuts! Our technicians are considerate, friendly, and drug-free, and their techniques are guaranteed state-of-the-art!
Benjamin Franklin Plumbing Guarantees
- Time – We have always respected our customers’ valuable time, so we guarantee prompt and professional plumbing services no matter what.
- Honesty – We are always straightforward and courteous to our customers, vendors, and employees. We value our integrity as much as you value yours, and we are as good as our word!
- Lawful Practices – We never do anything without complete respect for and adherence to the laws, ordinances, and regulations set down for our industry at the federal, state, municipal, and county levels. We also practice legal financial and accounting methods, guaranteeing that all our dealings are purely above-board!
- Quality – Our high-quality tools, plumbing materials, and overall services exhibit our commitment to excellence. We provide design, installation, maintenance, and repair services in accordance with the laws and industry standards.
- Safety – We keep a safe, clean, reputable, and respectable workplace that reflects the immutable standards of the Benjamin Franklin Plumbing brand.
- Collaboration – Teamwork is essential for every plumbing service we perform, and each team member is supported along the way to keep the brand strong and build lasting relationships.
- Customer Service – We provide top-quality customer service for every job to ensure our customers’ full satisfaction and encourage them to trust us with other plumbing services in the future.
- Respectfulness – We treat everyone and everything, from our customers and their homes to our employees and other professionals in the industry, with the utmost consideration and respect.
- Privacy – When we are working in your home, we are always respectful of your privacy and limit our noise whenever we can!
- Fair Competition – We advertise and market our services honestly and fairly. Competition is essential in the plumbing industry, and we always play by the rules!
UWIN is a consumer service resource that allows elite home services contractors to provide an extra level of protection and peace of mind to residential home service consumers.
When you do business with a UWIN endorsed contractor, you will have an employee working in your home who has been drug tested, background checked, and properly trained.
Our company agrees to the UWIN Code of Ethics, carries current liability and workers’ compensation insurance and is licensed by all appropriate government agencies.
The UWIN Code of Ethics
- We conduct random drug testing of every employee on an ongoing basis.
- We do complete background checks on all field employees as the law permits.
- We offer a 100% satisfaction guarantee
- We maintain the highest degree of customer service.
- We provide UWIN with all information requested regarding your transactions.
- We allow UWIN to make a final decision regarding any customer resolution.
- We must properly train all technicians and sales people before sending them into your home.
- We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
- We agree to always adhere to all laws, regulations and ordinances that govern our service area.
- We practice proper financial and accounting procedures in accordance with all local, state and federal laws.
Repairs on the SpotOur trucks are fully stocked so we can fix most plumbing issues on the spot without a follow up visit. That's less time & money spent!
The Punctual PlumberWhen you don’t have time to wait around, you can count on us to be punctual plumbing professionals. For every minute we’re late, we pay YOU!*
Straightforward Pricing GuideBefore we get to work, we discuss your available options to let you decide which pricing works best for you. No hidden costs or technical jargon!