I had a water emergency requiring a total water shut-off. I called that night for a morning appt. Bright and early a very courteous and knowledgeable gentleman, Norby, appeared . With his 20 yrs of experience, he was considerate ( mask and all) , direct and first rate! He made me comfortable with the whole episode. I recommend this plumber and this company any day of the week.!
- Judith F.Port st. Lucie, FL
The plumber, Mike B., was very knowledgeable, friendly and helpful. I had a stoppage and the whole house was backed up. He came out on a Saturday to clean out the line. Mike answered my many questions about the potential for a repair or if we would need to do a complete run of a new line. He took the time to explain that he would need to view the line with the camera before he could give me accurate information. After he cleared the line he ran the camera down for me to see it with him. Mike found two issues in the transition between our line and the city line. In all my interactions with a plumber, this was by far the best. I would recommend Benjamin Franklin plumbing and Mike B. to all my family and friends.
- Cindy RockJupiter, FL
We had a waterline break on New Years Eve, I was freaking out about the cost and if anyone would be able to come out. After talking with Leslie the dispatcher I felt more at ease that everything would be okay. Mike B came out and worked on the leak within the time frame they gave me. He explained what happened and how he was going to fix it. Everyone was very professional and helpful during the whole process . I will be using you again and will recommend you to friends and family.
- Erin ReuscherPort St Lucie, FL
Customer service was outstanding.
I have a service plan with Benjamin Franklin Plumbing.
The repairman was knowledgeable, friendly and courteous.
I recommend Benjamin Franklin over any other plumber because they were concerned with my whole house and not just the water heater.
Quick service, clean job, and an extremely respectful technician.