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50/5 Stars!! I cannot speak highly Enough about Rob and Benjamin Franklin plumbing!! I tackled a plumbing project that wound up being beyond my scope. It was supposed to be a simple shower cartridge replacement. It quickly turned into an absolute disaster. I was unable to source the right parts, then unable to re-install the corroded ones (as a temporary solution). My water wouldn’t turn off, so I had to cut my main breaker off (the well pump is tied to the main)…so no water and no electricity at 9pm on a Friday night. I called EIGHT DIFFERENT COMPANIES, all of them advertised “We Accept calls for Urgent Services!” Every one of them answered their phone, kept me on the line for nearly 5 minutes each, and then told me that they couldn’t get a technician out until the Saturday evening!!! …All of them except Benjamin Franklin Plumbing! The tech called me back promptly and listened carefully to my situation. I sent him photos of the valves and parts. He responded instantly and told me that he is familiar with the part, but did not have it on his truck. He called back to work to find someone who had it. He could have shown up and charged me, but instead he saved me a $250 Emergency Call Fee, right upfront. The owner then called me and told me that they were going to do everything in their power to source the part Quickly. This morning a plumber arrived, popped in the correct part, AND installed my new shower handle-which took some craftiness on his end because the stub out was 1/4” too long…which is something I wouldn’t have noticed until after he left. Rob was only called to replace a part, so he didn’t have to go the extra mile but he did & his work is high quality and his attention to detail is unparalleled. As a disabled veteran and plumber in the military it hurt my ego to call for help, but these people really saved my butt! Incredible service and value. This entire company, from the people who answer the phones all the way up to the owner are consummate professionals. They are HONEST, Reliable, knowledgeable, highly competent, polite, and very fairly priced. I will recommend them to everyone I meet and I’ll be happy to call them in the future. Humbly.
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This company was professional from start to finish. They explained everything on my first call with regard to pricing and what to expect. They put me on the "on call" schedule for a lower price to come out and called before they arrived. Mike went over pricing for the job and then addressed and fixed all of our issues. He was neat and left everything clean. I will definitely use them again.
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Great experience! Got me in same day, came fast and arrived within the promised time. Technician Rob was professional and explained all my options, prices and what work he did and why. Will use them again if I ever need plumbing help.
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We called Ben Franklin today on a Sunday because we were so pleased with results we have had in the past. Dave is an employee that should be commended for all of his hard work and keeping the customer informed all the way through the job. He goes out of his way to make sure even your animals don't escape from the house when he's going in and out. He's an extremely hard worker and I would refer and recommend him to anyone with any plumbing issues.
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I have had a new hot water heater with Benjamin Franklin as well as their help with my garbage disposal in the last couple of weeks. They are awesome and I recommend them highly. They are very thorough and do a great job.
