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I am so happy we chose this company! The service was top-notch, from the first phone call to schedule to the job being finished. Tyler came (early!) to replace our water heater and I was thoroughly impressed by his knowledge and kindness. He did an amazing job and we will definitely be using Benjamin Franklin for any future plumbing needs!
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I recently hired Benjamin Franklin Plumbing; my plumber was AJ Tocko. The experience met my expectations based on their marketing. Their customer service was very good. They were responsive and quick to schedule an appointment. On the day of the service, AJ notified me in advance of his ETA and arrived promptly. He was professional and friendly. He took the time to explain the problem with my hot water tank and other issues, then walked me through the repair process. Not only did he fix the issue efficiently, but he also provided me with valuable tips on how to prevent similar problems in the future. The pricing was transparent, which I greatly appreciated. AJ’s commitment to quality work and customer satisfaction was evident, and I will be using their services again for any future plumbing needs. I highly recommend Benjamin Franklin Plumbing to anyone looking for reliable and professional plumbing services.
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Mike is AWESOME! Best experience I have had with any company & definitely will keep as a go to company for future items! We needed a new toilet installed as we are upgrading items and Mike came in fully ready to jump in! I’ve already schedule him for a return date to complete some more items for our upgrade! Thank you Mike!
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We had an amazing experience with this company. John came and worked on the same day replacing our garbage disposal. He was very polite and work was done in a timely manner and was very professional. We had other plumbing concerns and John was very informative giving us different options and pricing to consider. The young man training with him was also very polite and professional.. I highly recommend them to anyone looking for quality products and excellent service.”
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Rad was very punctual and courteous and professional. He was very astute and detailed with his explanation of what he needs to do to research my concerns. He also showed me the cost before he worked on my concern. He gave me information on what was additionally included that their plumbing service provides in the service call. He also found a very dangerous situation with my water heater in my garage as the home inspection is included with the services, recommendations, even researching out why the system was not properly installed I will continue to use Benjamin Franklin plumbing for my home services
