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I would have appreciated a more detailed invoice, but otherwise the service was fine and even included a modifications to make future shutoffs easier. Update: Jeff came back to take care of the leak that remained after a different crew had installed a new water line to the house. He took a lot of time to try tracking down the source of the leak, and because he was unable to do so definitively he called dispatch And scheduled the firm’s leak detection crew to come back the next day. All of this was under warranty, so there was no charge. I found all this very satisfactory and good service.
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Jeff arrived when expected, introduced himself and went right to the problem, a drain pipe leak under kitchen sink. This is a 71 year old house, so I had him examine all the plumbing. He found several issues, some unexpected. He took photos of all issues and explained they would be reviewed and I would receive an estimate of all costs. I did get it from Nick who does that part. Now I'm considering my options. Great service! My first time using Benjamin Franklin. I'm impressed. Nick came to my house to give me the estimate of cost to repair/replace all pipes in and to my house. I was impressed with Nick bcz I had just left my house when he called to say he had arrived. He told me he would wait but I turned around and came back. He had everything drawn out for me. It was overwhelming so I had many questions. I appreciate the time he took to make sure I understood my options. I have to say they were both good representatives of their company. I haven't made a decision yet, it's a large investment. I have confidence in the company as I've dealt with the parent company for 10 years and never had a complaint.
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Jeff did a great job at explaining my options with my tankless water heater. He was honest, communicative, accommodating, friendly, and thorough with all interactions. He went above and beyond to work with me when I was not at home for the installation. He communicated with me around every turn and made sure the installation went as smoothly as possible for me. Excellent service.
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Fast, friendly service. Dispatch took the call on Sunday and they worked me in first thing Monday morning. True professional, explained the repair and way forward restoring water supply in a few hours. Great job, highly recommended.
