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I have owned this property for almost 2 years. I’ve tried desperately to get a company to come out and replace the stairs. Then I came across Benjamin Franklin plumbing of Albany. And my goodness. They did an amazing job. And the service is really why I am a fan because they were quick and efficient. I called them to do plumbing work. And I brought up the stairs and within 2 weeks… new stairs. Can’t beat that kind of service. And no matter what you think of the picture below, the stairs are stable and amazing. I’ll paint the stairs and it’ll look amazing. Update: they are doing FANTASTIC WORK ON THE BATHROOMS AS WE SPEAK. Super happy!
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I agree 100% with all of the 5-star reviews I've read about Mike. He did an excellent job installing my water softener as well as fixing my outdated plumbing connected to my washing machine. He went above and beyond what I expected and explained everything he did carefully and clearly. I would not hesitate to hire this company, and Mike again in the future. ADDED NOTE - 7/17/24: I called yesterday as I found a leak coming from one of my washing machine hose connections. Mike returned quickly and fixed the problem. Thank you Mike and Farrell Bros.
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Randy and his staff were professional and timely. They all took the time to explain why certain options would work or why they would not. I felt like they were knowledgeable, and the work was professionally completed.
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Mike D. was absolutely amazing! Dispatch had gotten my phone number incorrect when I put the service call in, but Mike went above and beyond to ensure that I was successfully contacted & received outstanding service. He was already at my house, but was flexible to wait for me due to the phone error not being my fault. Mike D. was honest, professional, and thorough when in my home. He checked all pipes and connections. He stayed with me until I got into active contact with a septic company, as my plumbing wasn't my true problem and my septic was in an emergency state. He augured my pipes to set me up for sure success after the septic company pumped. If I have any plumbing issues, I would absolutely call Benjamin Franklin Plumbing and specifically ask for Mike D., as he is professional, personal, patient, understanding, and kind!
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After having our valve in our bathroom, fail and spray, at least 50 gallons of water in our upstairs bathroom, which sunk into our basement with our finished bar we couldn’t have been more happy with this company and their responsiveness to our emergency at 7:30 at night! Mike was amazing and was able to fix our valve enough to turn our water back on! Thank you for wonderful service, responsiveness, and professional work ethic, and dealing with our matter in a more than timely fashion considering that we couldn’t make the water totally stop after turning off our main valve. We are grateful!
