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Tim Anderson was very professional. He explained everything I needed to know and showed me what the issues were with my boiler. Now I am confident in my decision moving forward with the next step. Thank you Benjamin Franklin Plumbing for providing such great service.
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Mike arrived on time and was professional and straightforward during the entire service call. He diagnosed the problem quickly and explained in detail the work needed to fix the clogged sink & pipes. He was very knowledgeable and easy to talking to. We will use Farrell Bros for any & all future plumbing needs.
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Mark Bates was awesome! He went right to work and cleared the clog. My cast iron house trap drain area has been a problem a few times over the last year. I asked Mark about the possibility and cost to replace the trap. He quickly looked around and explained in detail how he would do the job and spoke to the office and had an estimate quickly in my email. His experience and knowledge was obvious.
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Mike Smith was on time, very knowledgeable and got the job completed quickly and efficiently, unclogging a seriously blocked drain. Even though this was an emergency job on a Sunday, I feel it was reasonably priced. I will not hesitate to call Benjamin Franklin Plumbing of Albany with any of my plumbing needs in the future and I will definitely ask for Mike Smith. He is absolutely the best!! I will recommend your company to family and friends. ♥
