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I just want to point out that I’m renting this property, and still was so impressed with their work that I’m deciding to do a review. 100/10. Andrew and Jacob showed exceptional professionalism the entire 2 day process. They were on time, courteous, friendly and their workmanship can’t be beat. You can tell they really take pride in their work, everything looks phenomenal. They took their time to make sure it was done correctly, safely, and to make sure it looked damn good as well. They started on Friday knowing it was going to be a 2 day job, and stayed hours late on Friday to make sure me, my wife, and our 2 small daughters at least had warm water and heat in our bedrooms until the job could be finished on Monday. They’ve made us customers for life, only people we will call for plumbing will be Benjamin Franklin. Good job guys! Our family appreciates the hard work. :)
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Fantastic service. I called in a panic with a broken water heater. They were out within a few hours and did the work at a reasonable price, no problems at all. Cheyenne was very kind and helpful on the phone. I am very appreciative & would definitely recommend them.
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From the first time Elijah arrived, I felt we were in good hands. Our 'window' for someone to arrive was between 3-6pm - Elijah arrived two hours early at 1pm. He introduced himself to me, his demeanor is quite positive and he has a genuine smile. (Hence, the feeling I was in good hands.) Once the repair was evaluated, Elijah made the stars align in lieu of what appeared to be an almost impossible task to accomplish in an afternoon. He coordinated getting an excavator, a trailer for it, and an operator. The excavator arrived shortly and was in place, awaiting completion of the 'locate' services. He coordinated getting the 'locate' services on site within an hour - which was also a seemingly impossibility. All the while he appeared very professional and competent. Elijah, along with Phil and Cayden, jumped to dig out a hole, to clear out space to repair the line (which included cutting a huge amount of tree roots - I think Medusa's 'Hair' was discussed to compare how bad all the roots were.) The second day was just as successful: the hydrant water lines were mended, and ready for testing by noon. Another repair (to the sprinkler system's main water valve) was midway from completion, and the main water line to the house was broken there. Elijah and Phil wasted no time to find the break and repair it. (Had they not done this, it would have been another 2-3 hours before the sprinkler system company could return.) They tested the hydrant connections and all were sound. They wrapped up this service in excellent shape and time. Elijah provided exceptional service, and definitely deserves well-earned praise! (And, according to my sister, he saved my life as she was ready to kill me for causing the leak in the first place!) -Aaron Crown 60272 Dalia Rd Olathe
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Josh and Robert were courteous and professional. Josh showed true understanding and a masterful grasp of my dilemma. Left me confident that I was making wise decisions based on good information. I’m pleased to have Ben Franklin Plumbing addressing my upgrades. Couldn’t have done better.
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Josh and Seth at Benjamin Franklin plumbing were amazing. Friendly and aimed to please. They did a great job on our condo remodeling and stated if I had any problems with their work they will come back and fix it. I actually called later that afternoon because the sink had a drip and they returned the next day and corrected the problem. Great service!
