After a heavy snowfall and falling temperatures, my elderly MILs heater went out. We called Source Gas at noon who insisted on charging $250 to come out the same day, but would only charge $85 if she waited until the next day. We called Ben Franklin Plumbing and they came out the same day without inflated costs for the same day visit. Come to find out, the heater not only was not working properly, but was quite dangerous.
The technician took the time to explain the problem and pointed out the damage on the heater. By the very next morning, Ben Franklin reps were there replacing the heater. They wore shoe guards and kept the space in the home clean. From the first call to the final inspection, the reps and technicians were professional and courteous. Thank goodness we didn’t depend on Source Gas, and went straight to the professionals. A special thank you goes out to Marie, Royce, and Phillip. Thank you! We will definitely tell others, and will call on them again.