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The experience from start to finish was excellent, from customer service rep who took my call and scheduled the appointment to Jacob the service technician who completed the hot water heater installation. I was able to same day service on Black Friday. Within 2 hours of my call for help, I had a service technician at my house. Jacob was not only extremely professional and polite but also highly knowledgeable and skilled. Both Jacob and the customer service representative were patient, answered all my questions and they worked with me to get the best deal.
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Our Plumbing Specialist, Brad was extremely knowledgeable and ensured that worked through the evening to ensure we would be back in service. He was respectful of the property and really friendly ensuring that we understood everything that was going on with the plumbing and what was needed. I highly recommend this company.
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Jared was over today for a scheduled maintenance Check on all water service units at my house. Jared was very thorough with all his inspection and was very Helpful and taking the time to explain issues at hand. Jared left me with A list of items that need to be repaired, along with state of urgency On a couple of items that needed quick attention. At no point was there any high-pressure to have items on list Scheduled for repair. Not only was Jared at the height of professional with conducting his work, he was the pinnacle of five star customer service ! Jared is an extreme asset to Benjamin Franklin Plumbing. He has restored my faith in the service industry, if not human mankind!
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I needed plumbing upgrades for my home and Eddy helped me do it. The plumber was on time, very friendly, polite, and he explained the technical issues in a simple manner. The work got done fast. I am a satisfied customer and recommend this company.
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James arrived on time and was very pleasant. He looked at the issue and explained to me the problem and had it fixed within 15 mins. He asked me to keep an eye on it and said if I see any additional leaks on the area he repaired to contact them and they would take care of the issue. I was very happy with the service.
