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When Austin McCoy showed up he knew he was doing gas line for a generator, but there was information he was not aware of, but he was a Trooper, and did what he needed to do in order to get the job done right, and in a professional manner. He left left the site, got the supplies he needed to do the job right, then returned, explained what he was going to do, with my agreement, he set off and got straight to work. Austin went above and beyond what I exspected, which is really what I exspected. The installation was GREAT, clean looking, and VERY professional job. If I had a question he answered it and continued to work. All I can say he did a Fabulous job, I am ecstatic. Thanks again Austin
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Cody C. From Benjamin Franklin was amazing! He came out on a Sunday afternoon and fixed the builders mistake. He talked me through everything he was doing and made sure I was ok with it before he did it. He cleaned up after himself as well! Thank you so much for coming out on your time off and fixing pulte/centex’s issue. We will definitely use them in the future for any plumbing issues.
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We had after hours service, but we're so happy that we could get our toilet fixed today. Dewayne came in and assessed the problem and had it fixed very quickly. He was very kind and courteous. Benjamin Franklin plumbing has helped us several times. Very reliable and dependable.
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Sawyer was very knowledgeable He immediately identified & recognized the problem He explained it & left to get the needed parts & returned within the hr. We were at our wits end because 2 times their former technicians couldn’t find the problem; it was very stressful to us He also gave us a proposal to look at to show how we could improve the water quality, which we will consider. We would recommend him. Bernie Z.
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Cornelius was our technician and he was absolutely wonderful. He was very kind and polite. He did a wonderful job and we couldn’t be happier. He also managed to cut down the bill a bit because he was able to work faster than expected. Who doesn’t love that. Very genuine guy. We love Ben Franklin. They never disappoint!
