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Mason ensured Randall and Jonathan knew what pipes needed to be completely replaced and Randall and Jonathan did an incredible amount of hard work and they did a tremendous job! The quality of work and craftsmanship performed could not have been better. My husband and I found both Randall and Jonathan to be very professional, knowledgeable, and easy to communicate with about the complexity of our complex plumbing issue. I am so amazed at how clean the basement floor is after such an incredibly dirty job of busting up concrete, digging out all of the dirt, removing the old corroded pipes and replacing with new pipes. The brand new concrete looks perfect! We thoroughly enjoyed meeting Randall and Jonathan and appreciate everything they did for us! We also appreciated the responsiveness of Benjamin Franklin Plumbing’s scheduling team, as Heather called two days before the scheduled date and offered to send Randall and Jonathan a day early with Mason’s guidance, since Mason previously worked in our basement, replaced a different pipe when our kitchen issue occurred and he diagnosed and recommended the job in which Randall and Jonathan completed today. We highly recommend Benjamin Franklin Plumbing and commend them on their professional staff.
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Brian handled my clogged kitchen sink. He did a fantastic job of fixing things, and definitely went above and beyond the call of duty. I truly appreciate it. The company was also very fast. I called them the night before and they had someone at my house in the morning. I highly recommend Ben Franklin Plumbing: it's been the best experience I've ever had with a plumber. Very relieved that things worked out so well.
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Chance is a great asset to the company. He understands the customer’s issue, listens and provides a realistic solution. He resolved my drain issue fast and efficiently. My main drain line might need repair which is a big deal. He pointed me in the direction for the next step on what to do. And possible options. Very satisfied.
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Brian delivered such an amazing customer experience. He was not just polite and professional, but he was very knowledgeable and took his time to answer all of my questions at every step of the process. He went the extra mile at troubleshooting our issue and made sure he could do his best at laying out the different options that we had. He also worked in a very safe manner using protective equipment and following safety procedures at all times. He represented Benjamin Franklin very well and made me feel appreciated as a customer. This is the reason I stick to this company when it comes to my plumbing needs. Thank you!
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Chance was an amazing plumber! He was so polite, down to earth, honest about pricing, didn’t try to scam us like some other plumbers. Snaked our clogged drain and got it running quickly. We are motivated to use him and his company for future services!
